Frequently Asked Questions
Do you work with insurance?
Yes. Beginning 8/14, KBC has partnered with Wildflower to provide covered virtual lactation support for families with certain Cigna and Anthem Blue Cross Blue Shield plans.
Home visits and other services are available as self-pay. Visit our Schedule an Appointment page to learn more about pricing and insurance eligibility.
What happens after my first visit?
You won’t leave with a list of things to try and a “good luck.”
Your visit includes a personalized feeding plan based on what we’re seeing with you and your baby, along with clear next steps. Depending on your needs, we’ll determine whether a follow-up is helpful and what that should look like.
Initial home visits also include a virtual follow-up 3–5 days later, which will either be built in to the cost of your visit, or may covered by your specific plan.
On average, how many visits will I need?
It depends on what you’re working through.
Some families need one visit and feel confident moving forward. Others benefit from 3-6 visits, particularly when we’re working through low milk supply, oral-function concerns, breast or bottle refusal, or a more complicated feeding history.
Our goal is never to keep you coming back just because you booked an appointment. We’ll recommend the amount of support that makes sense for you and your baby.
What if I need ongoing support?
Some feeding challenges take time, and you don’t have to figure them out alone.
If ongoing support would be helpful, we’ll talk through what that could look like – including follow-up visits, virtual support, or other KBC resources that fit your situation. KBC Feeding Circle is a resource I created that connects parents of babies with a community chat and biweekly drop-in calls.
What if my baby needs a tongue or lip tie release?
If we see signs that oral function or a possible tethered oral tissue may be affecting feeding, we’ll talk through what we’re seeing and whether further evaluation makes sense.
KBC can help you understand the feeding-related concerns, connect you with appropriate providers when needed, and provide feeding support before and after a release when appropriate.
A release is never recommended simply because a tie may be present. We look at the whole feeding picture.
Do you work with babies who are bottle-feeding or exclusively pumping?
Yes. Feeding support isn’t limited to direct breastfeeding.
We work with families who are exclusively pumping, combination feeding, transitioning between breast and bottle, navigating bottle refusal, or simply trying to find a feeding plan that works for their family.
What if I'm not sure what's actually wrong?
That’s okay, and it’s one of the reasons families come to KBC.
You don’t need to diagnose the problem before you schedule. We’ll look at the whole picture: feeding, milk transfer, oral function, baby’s behavior, your experience, and what’s happening outside of feeding.
What if breastfeeding is going well but I still have questions?
You don’t have to be struggling to benefit from lactation support.
I can help with questions about pumping, returning to work, building a freezer stash, introducing bottles, maintaining your supply, navigating changes as your baby grows, or simply making sure what you’re doing is sustainable. Follow me on social media for plenty of free education! @ashleeibclc (TikTok, YouTube), @kentuckybreastfeedingcenter (FB, IG)
What if I've already seen someone else and I'm still not getting answers?
You’re welcome here.
Sometimes feeding problems aren’t resolved because the right question hasn’t been asked yet. If you’ve already tried different positions, supplements, pumping schedules, bottles, exercises, or other recommendations and you’re still struggling, we’ll take a step back and look at the bigger picture.
You don’t need to start over. We’ll start with where you are now.
What if I need help between appointments?
Depending on your service, you may have access to messaging or virtual follow-up support between visits.
We’ll make sure you know what support is included with your appointment and what to do if something changes before your next visit.
